Refund policy

Last updated: 22-01-2026

At VimFaya, we value customer satisfaction and strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

 

1. Eligibility for Returns

We accept returns only under the following conditions:

·         The product is damaged, defective, or incorrect at the time of delivery

·         The return request is raised within [7 days] of receiving the product

·         The product is unused, in its original condition, and with original packaging

❌ Returns will not be accepted for:

·         Change of mind

·         Normal wear and tear

·         Products damaged due to misuse or negligence

 

2. How to Request a Return

To initiate a return, please contact us at:

📧 vimfaya@gmail.com

Include:

·         Order ID

·         Reason for return

·         Clear photos or videos of the product (if damaged or incorrect)

Our team will review your request and respond within [48 hours].

 

3. Return Approval & Pickup

·         Once approved, we will arrange a pickup or provide return instructions, depending on your location.

·         Products returned without approval will not be accepted.

 

4. Refund Policy

·         After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

·         If approved, the refund will be processed to the original payment method within 7–14 business days.

·         Shipping charges (if any) are non-refundable, unless the return is due to our error.

 

5. Replacement Policy

In cases of damaged, defective, or incorrect products, we may offer:

·         A replacement, or

·         A refund, depending on product availability

The final decision will rest with VimFaya.

 

6. Cancellations

·         Orders can be canceled only before they are shipped.

·         Once shipped, cancellations are not allowed.

·         To request cancellation, contact us immediately at vimfaya@gmail.com.

 

7. Non-Returnable Items

Certain items may be marked as non-returnable on the product page. These items are not eligible for return or refund unless received damaged or defective.

8. Refund Delays

If you have not received your refund after approval:

·         Check with your bank or payment provider

·         Processing times may vary depending on your bank or payment gateway

If the issue persists, contact us at vimfaya42@gmail.com.

 

9. Changes to This Policy

VimFaya reserves the right to modify this policy at any time. Updates will be posted on this page with a revised date.

 

10. Contact Information

For any questions related to returns or refunds, contact us at:

http//vimfaya.com

📧 Email: vimfaya42@gmail.com

📍 Location: Mumbai, Maharashtra, India